Get Help With Your Audio Equipment
Sound-Tester provides browser-based audio diagnostic tools for headphones, speakers, microphones, and more. Our team is here to help you get the most out of your audio equipment verification experience. Whether you have technical questions, need troubleshooting assistance, or want to suggest new features, we're happy to hear from you.
What Can We Help You With?
Our support team can assist with a variety of audio testing questions and concerns:
- Technical Support: Having trouble getting a tool to work? We can help troubleshoot browser permissions, audio device selection, and other technical issues that may prevent our tools from functioning correctly.
- Result Interpretation: Not sure what your results mean? We can help explain frequency response, stereo balance, latency measurements, and other audio metrics so you understand your equipment's capabilities.
- Feature Requests: Have an idea for a new diagnostic tool or improvement to an existing one? We love hearing suggestions from our users and regularly add new features based on community feedback.
- Bug Reports: Found something that isn't working correctly? Please let us know so we can fix it. Include your browser, operating system, and a description of the issue for fastest resolution.
- Business Inquiries: Interested in partnering with Sound-Tester or licensing our audio diagnostic technology? We're open to discussing collaboration opportunities.
Before Contacting Us
Many common questions can be answered quickly by checking our resources:
- FAQ Section: Visit our homepage to find answers to frequently asked questions about headphone diagnostics, microphone issues, frequency response, and more.
- Tool Pages: Each audio tool page includes detailed guides explaining how to use it and interpret results. Look for the "Guide" or "How to Use" sections.
- Browser Permissions: Most issues with microphone or audio tools are caused by browser permissions. Make sure you've allowed microphone access when prompted and that your audio devices are properly connected.
Response Times and Expectations
We aim to respond to all inquiries within 24 to 48 hours during business days. For faster assistance with technical issues, please include:
- Your web browser and version (Chrome, Firefox, Safari, Edge, etc.)
- Your operating system (Windows, macOS, iOS, Android)
- The specific tool you're having trouble with
- A detailed description of what you expected versus what happened
- Any error messages you saw (screenshots are helpful)
The more details you provide, the faster we can diagnose and resolve your issue.
Our Audio Diagnostic Tools
Sound-Tester offers a comprehensive suite of browser-based audio diagnostic tools, all running directly in your browser with no downloads required:
- Headphone Diagnostic - Check stereo balance, frequency response, and driver quality
- Speaker Evaluation - Evaluate bass, midrange, and treble performance
- Microphone Verification - Verify input levels and audio quality with playback
- Frequency Sweep - Evaluate hearing range from 20Hz to 20kHz
- Bass Evaluation - Deep bass frequency check from 20Hz to 150Hz
- Stereo Channel Check - Verify left/right channel separation
- Spatial Audio Tool - Virtual 3D positioning verification
- Sound Level Meter - Measure ambient noise levels in real-time
- Latency Measurement - Measure Bluetooth headphone delay
Privacy and Data Security
When you contact us, we only use your information to respond to your inquiry. We do not add you to marketing lists, share your email with third parties, or store your data longer than necessary. For audio diagnostics, all processing happens locally in your browser, and no audio data is ever transmitted to our servers. Read our full privacy policy for more details.
